mcw247 Privacy Policy

1 Who We Are and How to Contact Us

mcw247 operates the online casino and sports betting platform accessible at mcw247.onl. We are the data controller responsible for the personal data of players who use our services. For any privacy-related enquiries, requests, or complaints, please contact our data team at:

[email protected]

We aim to respond to all privacy-related requests within 14 business days of receipt. Communications should be in English and should include your registered account username or mobile number so we can locate your records efficiently.

2 Legal Basis for Processing Your Data

mcw247 processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to create and manage your account, process deposits and withdrawals, and provide the gaming services you have requested.
• Legal obligation: Processing is required to comply with anti-money laundering (AML) regulations, fraud prevention obligations, and identity verification requirements.
• Legitimate interests: Processing is carried out to detect and prevent fraud, improve platform security, analyse usage patterns to improve services, and manage responsible gaming obligations.
• Consent: Where we rely on your consent (for example, to send you optional promotional communications), you may withdraw that consent at any time by contacting [email protected].

3 How We Use Your Personal Data

The personal data we collect is used exclusively for the following purposes:

• Creating, verifying, and maintaining your mcw247 account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers.
• Conducting Know Your Customer (KYC) identity verification before processing withdrawals.
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities.
• Enforcing our Terms & Conditions and Responsible Gaming commitments, including age verification and self-exclusion management.
• Communicating with you about your account, transactions, and support enquiries.
• Sending you promotional communications about bonuses and offers — only where you have not opted out.
• Improving the performance, security, and user experience of the mcw247 platform.
• Complying with applicable legal and regulatory obligations.

4 Sharing Your Data with Third Parties

mcw247 does not sell or rent your personal data to third parties. We share data only in the following specific circumstances and only to the minimum extent necessary:

• Payment processors: Sharing your transaction data with bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks to process deposits and withdrawals.
• Game providers: Sharing your session identifier (not your full identity) with licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver game content and track game-round outcomes for dispute resolution.
• Fraud prevention and AML services: Sharing data with third-party identity verification and anti-fraud screening providers to fulfil our legal obligations.
• Technology infrastructure providers: Sharing data with hosting, cloud, and security providers who process data strictly on our behalf under confidentiality agreements.
• Legal authorities: Disclosing data to law enforcement, regulatory bodies, or courts where we are legally required to do so.

All third-party data processors are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared.

5 Data Retention

5.1 Active accounts: Personal data associated with active mcw247 accounts is retained for as long as the account remains open and for a period thereafter as required by our legal obligations.

5.2 Closed accounts: Following account closure, we retain your identity, financial, and transaction records for a minimum of five years to satisfy AML and fraud-prevention obligations. After this period, records are securely deleted or irreversibly anonymised.

5.3 Support communications: Messages and chat logs with our support team are retained for up to two years from the date of the last communication for quality assurance and dispute resolution purposes.

5.4 Technical and usage logs: Server logs and session data are retained for up to 90 days and are then automatically purged from our systems, except where a specific investigation requires extended retention.

6 Cookies and Tracking Technologies

6.1 What are cookies? Cookies are small text files placed on your device when you visit a website. mcw247 uses first-party cookies to manage your login session, remember your language and display preferences, and maintain the security of your account.

6.2 Types of cookies we use:

• Essential cookies: Required for the platform to function. These cannot be disabled without disrupting core functionality such as login sessions and bet placement.
• Analytics cookies: Used to understand aggregate traffic patterns and platform usage. Data is processed in anonymised form and is never linked to an individual player's identity.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking.

6.3 mcw247 does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings, but please note that disabling essential cookies may impair your ability to log in and use the platform.

7 Data Security

7.1 mcw247 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields at rest within our database systems.
• Role-based access controls ensuring that staff can only access personal data relevant to their specific function.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication available to all registered players.
• Automated fraud detection systems monitoring for unusual account activity in real time.

7.2 While we take data security seriously and apply industry-standard protections, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, mcw247 will notify affected players as promptly as reasonably practicable.

8 Your Rights as a Data Subject

As a player on mcw247, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with your request in English, including your registered account details:

• Right of access: You may request a copy of the personal data mcw247 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. Note that we may be required to retain certain records to comply with AML and fraud-prevention obligations, which takes precedence over erasure requests.
• Right to restriction: You may request that we limit how we process your data while a dispute or correction request is pending.
• Right to data portability: You may request a structured, machine-readable copy of the data you have provided to us.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including the sending of promotional communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9 Children and Age Restrictions

The mcw247 platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a person under 21 has registered on mcw247, please notify us promptly at [email protected].

10 Cross-Border Data Transfers

The mcw247 platform serves players in Bangladesh and our primary data processing is oriented toward that market. Some of our third-party service providers — including game studios and infrastructure providers — may be located outside Bangladesh. Where data is transferred internationally, we ensure that adequate safeguards are in place, including contractual data processing agreements that require third parties to protect your data to the same standards described in this Policy.

11 Links to Third-Party Content

The mcw247 platform may reference third-party services such as bKash, Nagad, Rocket, and banking partners in the context of payment processing. mcw247 is not responsible for the privacy practices of these third-party services. We encourage you to review the privacy policies of any third-party service you engage with outside the mcw247 platform directly.

12 Changes to This Privacy Policy

mcw247 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this Policy periodically. Continued use of the mcw247 platform following the publication of any updated Policy constitutes your acceptance of the revised terms. If you object to any material change, please cease using the platform and contact us to request account closure.

13 Complaints and Dispute Resolution

If you believe mcw247 has handled your personal data in a manner inconsistent with this Privacy Policy, you have the right to raise a formal complaint. Please contact our support team at [email protected] with the subject line "Privacy Complaint" and a detailed description of your concern. We will acknowledge your complaint within five business days and aim to provide a substantive response within 21 business days. If you are not satisfied with our response, you retain the right to pursue the matter through applicable legal channels in your jurisdiction.